FCWnx

Question How do I upgrade from Secure Perfect 6.1.1 to FCWnx 7.7? Answer When upgrading from Secure Perfect 6.1.1 to any version of FCWnx, ensure that Service Packs 2 and 3 were applied to the souce database before the conversion. IMP...

Symptom   CHECKSUM error is appearing in Diag View for FCWnx and micro is experiencing various issues. Resolution The check needs to be reimaged (NOT REFLASHED!). In most cases, this would require the tech to send the SIMM in for u...

Symptom Customers have noticed an increase in the rate of failure to update via the Flash Process with R124 firmware and higher. This process change will impact upgrading PXNplus/DirecDoor/ACUXLplus controllers to R124 firmware or higher.  ...

Symptom When attempting to install FCWnx, the following error message appears: There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or pack...

Symptom If an unknown error occurs while trying to connect to the database when licensing a client, and you can ping the server and access shared folders, use the following steps. Resolution Go to Program Files > GE > FCWnx > Logs > ...

Product Name FCWnx General Information SQL PORT DERIVED FROM SERVER 135 client\server comm port (RPC)  1024-1028 6699 controller comm port 6700-6715 application 8085 start video comm port 8088 server video stream 8089 start...

Restoring Databases Through SQL Procedure Steps Stop all FCWnx services. Open SQL Server Management Studio and expand the Databases folder. Right-click on the database you want to restore. Go to Tasks > Restore , and click on Da...

Symptom The SecurePerfectHistory database is not archiving. Resolution Manually Archive Secure Perfect History database (KB article 3234). Backup Secure Perfect and Secure Perfect Archive databases. Run CreateDB. Restor SecurePerfect...

Symptom IDispatch 3092 error Resolution Open SQL Server Management Studio. Right-click on the instance (SERVER\SPSQL) and select Properties . Under Select a page , select Memory . Set the Maximum server memory to 1/2 the physical...

Manually archiving through SQL when the Database Maintenance Utility is not working, or when you would prefer to archive through SQL. Procedure Steps Log into SQL Server Management Studio. Expand Databases . Expand the SecurePerfectHistor...