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Symptom Linkage issue when using Advisor Advance DGP output . When using a DGP output , the activation status to build a global I/O that changes the reader mode (for example, to Unlocked) provides good output , but the linkag...
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Symptom Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restarting the Communication Server to fix the issue. Resolution Increase the event duration value for the elevator controller readers by s...
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Symptom When configuring a recurring scheduled report in OnGuard Reporting and Dashboards that will be saved to disk, there seems to be no way to configure each new report to be saved to disk. It therefore seems that only the last run r...
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Last Updated: 10/06/2022
in NetBox Ecosystem Access Nodes Description: When a Netbox node disconnects, are the activities that occur while offline permanently stored on the node until it reconnects to the NC? Resolution: Activities recorded by nodes while offline are kept in a buffer/cache. 1st generat...
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Last Updated: 10/06/2022
in NetBox Ecosystem Access NetBox Problem:
Who do I contact for questions regarding the adding or modifying of NetBox System Licenses?
Solution:
All requests pertaining to adding or modifying NetBox System Licenses are to go through the LenelS2 Orders department.
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How to Exclude or Include Blocked IP on Symantec? Scenario: Customer states that the LNVR is offline, all exemption for folders were created, and the local IT wants proof from Lenel that something is being blocked. The most likely reason, if all...
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Symptom DataConduIT will not let you retrieve cardholders after performing a migration from FCWNX. The issue is that the migration script alters the DDFLD table as part of the migration, and sets the wrong value for FLDTYPE (Field Type) for the PER...
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Product Name DataExchange General Information BADGE.SEGMENTID is a column that should not be used and has never been used by OnGuard. In a future release, this column will be removed from the database. In prior versions, it was part of t...