New Articles

  1. Tag test

    Title- Please add INTERNAL ONLY  to the title if not public Symptom Resolution Applies To Additional Information
  2. How to Configure HID Mobile Access 2.1 OnGuard 7.3/7.4

    Additional Information Please refer to OnGuard documentation for 7.5 and above (System Administration Guide) ...
  3. Sending Apple Wallet Passes guide

  4. Honeywell-OnGuard Integration

    Honeywell Integration with OnGuard 7.2 Overview OnGuard 7.2 supports the ability to communicate with Honeywell access panels and downstream devices. This document provides an overview of this support. Honeywell transition ...
  5. Cluster Configuration for OnGuard 7.5 or later

  6. Cluster Configuration for OnGuard 7.4 or earlier

  7. How to enable the “Extended_ID” value in Forms Designer to support PIV/CAC cards

    How to enable the “Extended_ID” value in Forms Designer to support PIV/CAC cards. Procedure Steps  To insert the Extended_ID field into OnGuard:), select the Cardholder form, then navigate to the Badge tab. Log into Forms Designer. Confirm you ...
  8. Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restart of communication server to fix the issue

    Symptom Elevator Translator stops receiving the badge swipes from OnGuard intermittently and it requires restarting the Communication Server to fix the issue.  Resolution  Increase the event duration value for the elevator controller readers by s...
  9. Using the Wacom Intuos tablet to capture signatures

    How to configure and use the Wacom Intuos Pro USB Signature Capture Kit Procedure Steps The Wacom Intuos Pro Small USB Signature Capture Kit (LenelS2 part number INTUOS-PRO-SMALL) is a graphics tablet with a compact footprint that you can use to...
  10. OnGuard Reporting and Dashboards will not save scheduled report to disc

    Symptom  When configuring a recurring scheduled report in OnGuard Reporting and Dashboards that will be saved to disk, there seems to be no way to configure each new report to be saved to disk.        It therefore seems that only the last run r...