Symptom
CAC barcode scanning using the keyboard wedge is documented to work so that if CAC is configured, a search is performed with the decoded Social Security Number on the EMP SSN field. However, the search is performed on the configured table and field, regardless of whether the CAC SSN is scanned or a badge ID. By default, this table and field are BADGE and ID respectively.
Resolution
To search on the EMP SSN field, you must change the keyboard wedge settings to configure which field to search on:
- Open the System Administration Cardholder screen by going to Administration > Cardholders.
- Select Cardholder > Keyboard Wedge Settings.
- In the Field to search on area, choose the EMP table and SSNO field.
- Click [OK].
Searches will now search for the SSN in the Cardholder ID field.
Applies To
OnGuard 2010 (6.4.500) or later
Additional Information
None
