Symptom
In Alarm Monitoring or VideoViewer, no yellow X's appear on the channels of Axis 241Q even though the No Video screen is displayed when launching live video.
Resolution
Upgrade the Axis 241Q firmware to solve this issue:
- Navigate to the Axis homepage, and then select the Video Encoders menu option.
- Click [Axis 241Q] or [Axis 241Q Blade], depending on which encoders have this issue. The Axis 241Q firmware and Axis 241Q Blade do not use the same firmware file, so download correct firmware.
- Click the [Support] link, and then the [Firmware] link.
- This step requires you to log in to the Axis website with your username and password.
- On the Firmware page, click the [Other Firmware Releases] link.
- When the new window opens, click the Service Release folder in the FTP window.
- Select the 4_47_2/ directory.
- Download the .bin file to your local workstation.
- In a web browser, type the IP address of the Axis 241Q, and then login using the root user and password.
- Click on Setup > System Options > Maintenance.
- In the Upgrade Server section, click [Browse]. Locate the firmware file that was download from Axis. Click [Upgrade].
- After a few minutes, the unit will upgrade the firmware and should report the channel status properly to the LNVR and OnGuard.
Applies To
LNVR 6.223 or later
Additional Information
None
